Order and subscription terms
The short version: order trial packs and one-week packs any time; the monthly subscription is paid upfront each month, and you can pause it whenever you are away.
What we sell
- Trial Pack of 2 (₹450): one Everyday Chicken Bowl and one Power Beef Bowl, 300 g each.
- Trial Pack of 4 (₹900): two of each bowl, 300 g each.
- One-Week Meal Pack (₹1,500): five Everyday Chicken Bowls and two Power Beef Bowls, 300 g each, as a one-off order.
- Small Dog Monthly Subscription (₹6,000 a month): five Everyday Chicken Bowls and two Power Beef Bowls every week, 300 g each, delivered twice a week.
- Plans for bigger dogs: priced by your dog's weight and confirmed on WhatsApp before you pay.
Prices include all taxes that apply. Current prices are on our shop page and in our WhatsApp catalogue.
Ordering and paying
You order on WhatsApp, from our website or WhatsApp catalogue. We confirm your delivery slot and how to pay on WhatsApp. The monthly subscription is paid upfront for each month.
The monthly subscription
Each month is paid upfront, and the subscription continues when you pay for the next month. A month that has started is not refunded part-way.
You can pause deliveries by messaging us on WhatsApp. The meals you have paid for are kept for you and delivered when you resume.
If our prices change, we tell subscribers at least 7 days before their next month starts.
Delivery
We deliver anywhere in Kochi, twice a week, frozen, in insulated bags with ice packs. We confirm your delivery slot on WhatsApp.
Someone needs to receive the delivery, or tell us a safe, shaded place to leave it. Food left out in the heat after delivery is no longer our responsibility.
If we cannot deliver on the usual day, we will tell you on WhatsApp as early as we can and agree another time.
If something is wrong
If a pack arrives damaged, thawed or short, send us a photo within 24 hours of delivery. We will replace it or refund that pack.
If your dog doesn't take to the food, tell us. We will suggest the other recipe or a slower switch.
Food safety and your dog's health
Keep packs frozen. Thaw a pack in the fridge before serving and use it by the date on the pack. Each pack shows its batch number and use-by date.
Our recipes are made for healthy adult dogs. They are not a treatment for any illness. If your dog is a puppy, pregnant, unwell, or on a prescribed diet, check with your vet before switching.
Tell us about any allergies. Our kitchen handles chicken, beef and other ingredients, so we cannot promise a pack is free of traces of them.
Changes to these terms
If we change these terms we will update the date above and tell current subscribers on WhatsApp at least 7 days before the change applies to them.
Contact
WhatsApp +91 97782 80066 · Kochi, Kerala. These terms are governed by the laws of India, and the courts in Kochi, Kerala have jurisdiction.